Refund policy

At [Sastagla.com], your satisfaction is important to us. If you are not completely happy with your purchase, we’re here to help. Please read our policy below for full details.

1. Return Eligibility Criteria

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition.

  • The product must be returned in its original packaging with all tags, labels, and accessories included.

  • Proof of purchase (order confirmation or invoice) must be provided.

  • The return request must be made within the specified return timeframe.

We reserve the right to refuse returns that do not meet these conditions.

2. Return Timeframe

You may request a return within [7 DAYS] from the date of delivery.

After [7 DAYS], unfortunately, we may not be able to process a return or refund.

To initiate a return, please contact us at [rawatshubham313@gmail.com] with your order details.

3. Refund Process & Timing

Once we receive your returned item:

  1. We will inspect the product to ensure it meets our return criteria.

  2. You will receive a notification regarding approval or rejection of your refund.

  3. If approved, the refund will be processed to your original payment method within [7 Days].

Please note:

  • Banks or payment providers may take additional time to reflect the refund in your account.

  • Shipping charges (if applicable) are generally non-refundable unless the return is due to our error.

4. Exchange Options

We offer exchanges for:

  • Size issues (if applicable)

  • Damaged or defective items

  • Incorrect product received

To request an exchange, contact us at [rawatshubham313@gmail.com] within [7 DAYS] of delivery.

Exchanges are subject to product availability.

5. Damaged or Defective Products

If you receive a damaged, defective, or incorrect item:

  • Notify us within [7 DAYS] of delivery.

  • Share clear photos or videos of the issue.

  • Do not discard the packaging until the issue is resolved.

After verification, we will offer:

  • A replacement, or

  • A full refund (including shipping charges, if applicable).

6. Non-Returnable Items

The following items are not eligible for return or refund:

  • Items marked as “Final Sale”

  • Personal care or hygiene products

  • Gift cards

  • Customized or personalized products

  • Perishable goods (if applicable)

Please check product descriptions carefully before purchasing.

7. Return Shipping Costs

  • If the return is due to customer preference (e.g., change of mind), return shipping costs are the responsibility of the customer.

  • If the return is due to a damaged, defective, or incorrect item, we will cover the return shipping costs.

Shipping charges are non-refundable unless the return is due to our error.

8. Cancellation Policy (Optional Section)

Orders may be cancelled within [1 HOURS] of placing the order. After this period, cancellation may not be possible if the order has already been processed or shipped.

9. Contact Us

For any return or refund-related questions, please contact:

[Sastagla.com]
Email: [rawatshubham313@gmail.com]